Know what you are buying before you buy.

01

The general rule

Please review the product description, required credits, compatibility, scope, delivery format, and term before you pay. Except where applicable law requires otherwise, purchases are final once credits have been delivered or used, a Workspace or Hosting plan has been activated, an export license has been unlocked, a paid AI action has begun, course access has been provided, or a scoped service has started.

02

What is normally not refundable

We normally do not refund a change of mind; unused or partly used credits; unused time in an activated Workspace or Hosting term; failure to attend a scheduled course session; a mistaken plan choice where the service matches its description; dissatisfaction with subjective AI output after the authorized action has completed; or costs charged by another provider.

03

Problems we will review

Contact Alora promptly about a duplicate charge, an unauthorized transaction, credits or access that were paid for but not delivered, a service that materially was not provided as described, or another situation where the law requires a remedy. We may first correct delivery, restore access, reverse a duplicate, or provide another remedy permitted by law.

04

Digital content and immediate service

Where applicable law requires it, checkout should ask for your express request to start a paid digital service or deliver digital content immediately and your acknowledgement of any resulting loss of a cancellation right. A pre-ticked box or these Terms alone may not be sufficient. If the required checkout control or confirmation is absent, mandatory rights remain unaffected.

05

How to request a review

Sign in to Alora and use the authenticated in-app support chat. Include the transaction reference, purchase date, item purchased, and a concise description of the problem. Do not send full card details, passwords, or secret keys. A support request does not guarantee a refund; it starts a review against this policy and applicable law.

06

Approved refunds and payment disputes

An approved refund is returned through the original payment method where practical. Processing time depends on the payment provider and bank. Credits, licenses, access, or plan benefits connected to the refunded purchase may be reversed.

Contact support before starting a chargeback so delivery or duplicate-payment issues can be investigated, but this request does not waive any right you have under law or your payment-provider rules.

07

Changes and contact

This policy may change for new products, payment methods, or legal requirements. The policy shown at purchase applies together with mandatory law. Effective and last updated: 21 September 2026. Alora is operated by The Synergy Apps Limited from Franco Estate, Ghana; the full public service address must be confirmed before publication.